Legal Information

Refunds & Returns

Last updated: January 29, 2026

1. Return Policy

Due to the nature of pre-owned items, we do not accept returns or exchanges except in the following cases:

  • Item arrived damaged during shipping
  • Item significantly differs from the description

2. How to Report an Issue

If you receive a defective or damaged item, please contact us at info@xotrad.com within 7 days of delivery with:

  • Your order number
  • Clear photos showing the issue
  • A brief description of the problem

    • 3. Refund Process

    Once we verify the issue, we will:

    • Provide return shipping instructions
    • Cover all return shipping costs
    • Issue a full refund within 5-7 business days after receiving the returned item

    Refunds will be issued to the original payment method.

    4. Final Sale

    All sales are final for items that match their description.

    We carefully inspect and accurately describe each item before listing. Please review all photos and descriptions carefully before purchasing.

    5. No Exchanges

    We do not offer exchanges. Each item in our inventory is unique.

    6. Contact

    For inquiries, please visit our Contact Page or email info@xotrad.com.